FAQ
Questions & answers
Is Harare Duty Free open yet?
Not yet. Our first store at Robert Gabriel Mugabe International Airport in Harare is opening in November 2026. Additional stores in Harare and at Victoria Falls are in development.
Which airports will you operate in?
Robert Gabriel Mugabe International Airport in Harare, and Victoria Falls International Airport. Harare is first; Victoria Falls follows as part of the national rollout.
Are the products genuine and brand-approved?
Yes. Duty Free Stores of Zimbabwe is the country's first 100% brand-approved duty-free operation. Every product is sourced through the brand owner or their authorised travel-retail channel — no parallel imports, no grey stock.
What can I buy?
Spirits and wines, perfumes and cosmetics, confectionery and gourmet, luxury goods and travel essentials — with genuine brands at transparent duty-free prices.
Who operates Duty Free Stores of Zimbabwe?
DFSZ is the licensed national duty-free operator and the Zimbabwe retail company of DFP World, a Dubai-based frontier duty-free group, with distribution handled within the group by Afrique DistriHub.
How is the pricing set?
Transparent duty-free pricing, run to international standards. No hidden mark-ups.
I'm a brand owner or airport authority — how do we work together?
We are a single licensed, compliant counterparty for duty-free retail at Zimbabwe's gateways, in alignment with ZIMRA and CAAZ. See For Brands & Partners, or contact our commercial team.
Can I shop online or reserve products?
Not at this stage. Duty-free retail takes place at the airport for departing and arriving international travellers.